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Booking Terms and Conditions

The Booking Terms and Conditions detailed below provides information about:

  • Tickets for Edge workshops: free and paid workshops, events and inductions
  • Bookings for Edge resources: computers, spaces and equipment

Please note that all visitors to The Edge and Edge website are governed by our general Terms and Conditions.

Tickets for Edge workshops: free and paid, workshops events and inductions
Payments
Payments can be made with cash or debit/credit card.
Credit card payments are managed through Eventbrite, which accepts all major credit cards.
Cash is accepted in person at The Edge reception desk. However, we can only secure your seat once payment is received, so please call ahead on 07 3842 9400 or email [email protected] if you plan to pay with cash.
EFTPOS facilities ARE NOT available onsite or online for event payments.

Tax Receipts
Our EventBrite account automatically issues tax receipts. For further information, please contact [email protected] or phone 07 3842 9400.

Refunds
Refunds for paid workshops require a minimum of seven days notice. To request a refund please email [email protected]  or phone 07 3842 9400.

Refunds for credit card payments are processed by Eventbrite, unless requested more than 7 days after an event.
Refunds for cash payments and all requests more than 7 days after a workshop are issued via direct transfer or cheque only (no cash refunds). You will be asked to supply your account details for the transfer to take place/cheque to be issued.

Exchanges
For a one-off workshop, an exchange is only possible if you cancel the original booking (with at least 7 days notice), and rebook the next available session. We are unable to exchange individual dates within a workshop or series of workshops with a one-off fee (e.g. early bird tickets).

Credits
Unfortunately we are unable to offer credits for unattended workshops, or in place of a refund.

Cancellations
If you have booked a ticket for a free workshop or event but cannot attend, please let us know. You can email [email protected] or phone 07 3842 9400 anytime up until the event starts.

Late Arrivals
For free workshops and events, we will hold booked spaces until the start of the event. If we have not heard from you, we may give your place to another person who is already onsite.  If you are running late, please let us know by emailing [email protected] or phoning 07 3842 9400.

Groups
If you have a group of 5 or more people interested in attending one (or several) of our workshops, please contact us on 07 3842 9400 or email [email protected].

For our smaller capacity workshops, we can arrange a custom delivery at a time that suits you. A custom session can also be tailored to your interests and requirements.

Specific Needs
If you have any specific needs in order to participate in this workshop please contact us at [email protected], and we will contact you to discuss your requirements further.

Waitlists
We do not offer waitlists for our courses and workshops. However, our Weekly Scoop subscription does at times offer last minute spaces and opportunities for those looking to secure a space in our popular offerings.

Bookings for Edge resources: computers, spaces, equipment and resources

Fabrication Lab

In order to book and use the resources in the Fabrication Lab, Edge customers must:

  • Agree to The Edge Terms of Use and Booking Terms and Conditions
  • Sign up for an Edge Account
  • Attend the relevant induction
  • Complete and sign all paperwork

Please note that enclosed shoes must be worn in the Fabrication Lab at all times.

 

Age requirements to complete induction and use resources

  • 18+ years: may complete an induction and book and use equipment.
  • 16-17 years: may complete induction and book and use equipment only with parent/guardian permission. Paperwork will be supplied during the induction.

Age requirements for Open Lab

  • 16+ years: may visit the Fabrication Lab during Open Lab without parent/guardian permission; but must complete an induction before using the equipment.
  • 12-15 years: may visit the Fabrication Lab during Open Lab only with parent/guardian permission; cannot use machinery.

Materials
Customers may only use materials (including filament) purchased/supplied by The Edge.
To use a different material, you must submit a request to the Creative Manger at least 14 days prior to your booking. Note that you may have to provide a material sample for testing. Please send your request to [email protected]

Cancellations
Customers can manage their own bookings here. Alternatively you can phone 07 3842 9400 or email [email protected]

Late Arrivals
If you are running late for a booked session please let us know in advance, by phoning 07 3842 9400 or email [email protected] If we do not hear from you within 15 mins after the start time, your booking may be cancelled to allow others to use the equipment.

Capacity & Booking Limits

  • 3D Printer: 1 person/printer. Maximum of one machine up to 6 hours per day during Open Lab, and two bookings per week.
  • Laser Cutter: 1 person at a time. Maximum of 2 hours per day during Open Lab, and 2 bookings per week.
  • Sewing Machine: 1 person/machine. Maximum of one machine for up to 6 hours per day during Open Lab, no limit per week.
  • Overlocker: 1 person/machine. Maximum of one machine for up to 6 hours per day during Open Lab, no limit per week
  • Hand tools: 1 person/tool. Maximum of one tool up to 4 hours per day during Open Lab, no limit per week
  • Soldiering Iron: 1 person per iron. Maximum of one iron up to 4 hours per day during Open Lab, no limit per week
  • CNC Machine: Not currently in operation

Extended access: If you have a large project and require extended access to any of our resources, you can request special access from the Creative Manager. Please send an email to [email protected]

Daily Flexibility: We restrict advance bookings to make sure everyone has the opportunity to access the facilities. If resources are not in high demand, the Fabrication Lab Supervisor may extend bookings or make the resources available to other people, depending on the circumstances.

Digital Media Lab

In order to book and use the computers in the Digital Media Lab, Edge customers must:

  • Agree to The Edge Terms of Use and Booking Terms and Conditions
  • Sign up for an Edge Account
  • Complete the registration form with a verified project

Appropriate use guidelines
Users of the Digital Media Lab must be taking full advantage of the specialist software available in the space.
Use of the Digital Media Lab must fall within the standards set by State Library policies.
Appropriate use of the space is determined by Edge staff in consideration of individual users’ needs.

If you are found to be using the Digital Media Lab outside of these guidelines, your booking, and future bookings, may not be honoured.

Age requirements
16+ years: no restrictions
12-15 years: parent/guardian declaration required before customers can use the Digital Media Lab unsupervised
11 and under: must be supervised by an adult at all times

Cancellations
Customers can manage their own bookings here. Alternatively you can phone 07 3842 9400 or email [email protected]

Late Arrivals
If you are running late for a booked session please let us know in advance, by phoning 07 3842 9400 or email [email protected] If we do not hear from you within 15 mins after the start time, your booking may be cancelled to allow others to use the facility.

Capacity & Booking Limits
One computer per customer, for up to 8 hours per day.

Window Bays

In order to book and use the Window Bays, Edge customers must:

Age requirements
16+ years: no restrictions
12-15 years: parent/guardian declaration required before customers can use the Window Bays unsupervised
11 and under: must be supervised by an adult at all times

Cancellations
Customers can manage their own bookings here. Alternatively you can phone 07 3842 9400 or email [email protected]

Late Arrivals
If you are running late for a booked session please let us know in advance, by phoning 07 3842 9400 or email [email protected] If we do not hear from you within 15 mins after the start time, your booking may be cancelled to allow others to use the facility.

Capacity & Booking Limits
One Window Bay per customer, for up to 4 hours per day. Window Bays can accommodate up to 15 people. For larger group bookings, or extended access to facilities, please email [email protected]

Filming and Photography

The Edge permits non-commercial film and photography in the space. For example, small scale student photography for assignments or filming for an amateur project. Photography and filming must take place in individually booked Window Bays. You will be required to keep the area clean and tidy at all times and ensure all access ways are kept clear. Film and photography must align with SLQ’s Responsible Conduct Policy, and not:

  • impact on other visitor use of The Edge
  • capture other visitors or staff of The Edge
  • represent any characteristic elements of The Edge building, amenities and resources
  • extend past Window Bay area, for example, into the Foyer

Commercial film and photography must be requested via our Venue Hire team: [email protected]

 

Recording Studio

In order to book and use the Recording Studio, Edge customers must:

Age requirements
16+ years: no restrictions
12-15 years: parent/guardian declaration required before customers can use the Recording Studio unsupervised
11 and under: must be supervised by an adult at all times

Cancellations
Customers can manage their own bookings here. Alternatively you can phone 07 3842 9400 or email [email protected]

Late Arrivals
If you are running late for a booked session please let us know in advance, by phoning 07 3842 9400 or email [email protected] If we do not hear from you within 15 mins after the start time, your booking may be cancelled to allow others to use the facility.

Capacity & Booking Limits *Updated 29 September 2015*
Due to high demand, the booking process for the recording studio is being changed. Where users could previously book up to 8 hours a week in the studio, they will now be able to book for 4 hours per week. Sessions are available in 2 hour blocks, although multiple or ‘back to back’ bookings are now permitted to allow for longer session requirements. This change will take effect from Monday 5 October 2015.

To further open up the booking calendar, the recording studio induction has changed to a morning time slot. This change means the studio can now be booked Tuesdays to Saturdays between 12pm and 8pm and on a Sunday between 12pm and 6pm. If you have any questions regarding these changes, please contact [email protected]

The Recording Studio can accommodate up to 6 people. For larger groups, please email [email protected]

Extended Access: If you have a large project and require extended access to the Recording Studio, you can request special access from the Creative Manager. Please send an email to [email protected]

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