Short Courses FAQs

Before you book an Edge short course, please familiarise yourself with our FAQs.

When you say beginner's course, do you really mean it?

Yes, we do! If you’ve dabbled in the software before, this class may be too basic for you. If you are a beginner, we highly recommend (beg you, actually) that you’re familiar with the Mac platform. We run free Intro to Mac classes each month, so before you lock in your beginners course, look for the next Intro to Mac class and schedule them both.

I missed out on the beginner's course, but I'd like to book in for level 2 and 3. Is this a good idea?

Well, that depends. Are you a beginner? Then no, it’s not a good idea. Level 2 and 3 courses assume you have the knowledge covered in the beginners / level 1 course. Do you have some knowledge? Then, maybe. The best bet is to ask us.

My son/daughter is 15 years old, can they attend your short courses?

Unfortunately, no. All Edge short courses and workshops are for those aged 16 and over. We do occasionally run workshops for younger participants, but if this is the case, we will always state it on the event listing.

I have no (or very little) experience on the Mac platform. Can you help?

Yes, we can. We run free Intro to Mac classes each month. Attending one of these courses is a great (in fact, a fabulous) idea before you attend a beginner’s course or any course if you’re not familiar with the platform.

What should I bring with me to the class?

Pen, notepad and a USB. We supply the hardware and software, so all you need to bring is a USB or external hard drive to save your work, and something to take notes with.

I am a person with disability / the person I am enrolling is a person with disability. Can you help?

Yes, we can.
Just email us at what.the@edgeqld.org.au and let us know what kind of support or service you require. It’s important to note that our classroom isn’t fitted with any assistance equipment, but we can organise it for you, if you let us know in advance.

What if I'm running late to a class?

Please call us, and let us know! Phone 07 3842 9400.
If you’re enrolled in a beginner’s class, and you’re running late, we may give your seat to someone else. If you’re attending a level 2 or 3 class, and you’re running late, please call us! It’s important to note that if you are late, the facilitator cannot repeat the content you’ve missed.

Do you offer refunds?

Yes. We can refund tickets with minimum 7 days’ notice. For details on cancellations, refunds and exchanges, please refer to our booking policy.

I missed out on the beginner’s course! Do you have a waitlist, or can I take someone’s seat if they cancel?

Maybe. If you’re really keen to attend a sold out beginner’s course (or any sold out course for that matter) you can register for the Weekly Scoop. The Weekly Scoop is an irregular (weekly, fortnightly, sometimes three weekly email) that will let you know about cancellations (if we’ve been given enough notice) and any last minute course tickets. You can sign up to the Weekly Scoop here.

I missed out on the beginner's course! When's the next one coming up?

Great question, we get this one a lot! The first step is to check if we’ve released other beginners courses by searching in our What’s On calendar. If you’ve missed the last one, or they are all booked out, here’s a quick guide to courses and their release dates. As you can imagine, things change, and sometimes we experiment with new ideas, so this info may change without notice.


Generally, for each short course series (a series is usually made up of 3 courses – level 1, 2 and 3), we will release two or three free beginners courses. There are 16 seats in each course, so these spots fill up quickly. Courses run in March, April, May and June, August, September, October and November. Courses are released in 2-month blocks, and the release usually coincides with the monthly eNews (on the third Tuesday of each month). Here’s an example to help: February’s eNews (on the 16th) will launch the March and April short courses. April’s eNews (on the 19th) will release May and June short courses and so on. For a handy reminder when courses open,
sign up to our monthly eNews.

What version of the software will we be using in the class?

All Adobe courses will be run using the latest version of Adobe Creative Cloud.

Do you run webinars or live casts of these courses?

No. Great idea though! We know people who already do it, and they do a pretty good job of it. As an SLQ member, you have free access to Lynda.com with thousands of online courses and tutorials. You can study at home, or come in and book a Mac in the DML.

 

If you can’t find the answers to your questions here, read through our Booking Terms and Conditions, or contact us on what.the@edgeqld.org.au or 07 3842 9400.